FAQ


Donor FAQ

Q. Who can donate?

Anyone with a credit card or debit card may donate via givedekalbcounty.org.

In person donations (cash or check only) will be accepted at the DeKalb County Community Foundation, 475 DeKalb Ave. Sycamore, IL from 8:00 a.m. to 8:00 p.m. on May 4. These donations must be “in person, by the person,” meaning that the person writing the check must be the individual to deliver the donation.


Q. Can I give my gift by cash or check?

In person donations (cash or check only) will be accepted at the DeKalb County Community Foundation, 475 DeKalb Ave. Sycamore, IL from 8:00 a.m. to 8:00 p.m. on May 4. These donations must be “in person, by the person,” meaning that the person writing the check must be the individual to deliver the donation.


Q. What is the minimum donation amount?

The minimum online donation is $5. There is no maximum donation amount.


Q. Can I make donations via a mobile device?

Yes! Simply visit givedekalbcounty.org on your mobile device.


Q. Can I give to more than one organization at one time?

Yes! You can give to multiple organizations at one time by using the multi-give feature. Check it out here!


Q. Can I make my donation anonymously?

Yes! You can make your donation anonymously. Ensure you have selected the "Please make my donation anonymous" option when making your gift.

Anonymous donations will display your name as "Anonymous" on the organization's page. The amount that was given will be displayed next to it. Organizations will still have access to your name and email address.

If you forgot to select the "Please make my donation anonymous" option, please reach out to the GiveGab Customer Success team at support@givegab.com or through the chat bubble in the bottom right hand corner of the Give DeKalb County website and they will be able to assist!


Q. Are donations tax-deductible?

Donations through the Give DeKalb County website to charitable nonprofit organizations are tax-deductible. Online contributions may be made via credit and debit card only. Donations will be processed and receipted by GiveGab. Your tax receipt will indicate a donation has been made to the DeKalb County Community Foundation, but your actual donation will go to the nonprofit of your choosing. You should print or save this receipt for your records.


Q. Will I receive a tax-deductible receipt for my donation?

Yes! Immediately after you make your donation, you will receive a thank you email and tax-deductible receipt from the organization you gave to. If you gave to multiple organizations, you will receive an email from each organization.

Donations made through the Give DeKalb County website to charitable nonprofit organizations are tax-deductible. Your tax receipt will indicate a donation has been made to the DeKalb County Community Foundation, but your actual donation will go to the nonprofit of your choosing. You should print or save this receipt for your records.

If you did not receive your thank you and tax-deductible receipt email, please contact GiveGab Customer Success at support@givegab.com or through the chat bubble in the bottom right hand corner of the Give DeKalb County website and they will email you another one.


Q. What if a mistake was made—can I secure a refund?

Refunds are possible if you enter an unintended amount, direct your donation to the wrong nonprofit, or for similar issues. We encourage you to carefully review the information you enter when making a donation to ensure its accuracy.


Q. How much of my donation goes to the nonprofit?

GiveGab retains a 2% campaign management fee from all donations, capped at $20 per donation. Credit card processing fees are an additional 2.2% + $0.30 for standard credit cards and 3.5% + $0.30 for AMEX. You are given the option to cover the fees and if you choose this option, 100% of your online charitable gift will go to the receiving organization. All donations are final.


Q. What is Give DeKalb County?

Give DeKalb County is a 24-hour, online giving day supporting local nonprofits and growing philanthropy in DeKalb County, IL.

Q. When is Give DeKalb County?

Give DeKalb County is on May 4, 2017 from 12:01 a.m. to 11:59 p.m. CST.


Q. May I pay a pledge with my gift?

Give DeKalb County is designed to generate new support for our nonprofit community, not pay off existing pledges.


Q. May I designate how a nonprofit uses my gift?

Give DeKalb County donations are considered unrestricted gifts to the nonprofit. You may express a desire that your gift be used for a specific program or project, but it is the responsibility of the nonprofit to follow that instruction, not the responsibility of the DeKalb County Community Foundation.


Q. How does the bonus pool work?

A bonus pool of funds has been raised from Community Partners. This bonus ensures that your donation goes even farther during Give DeKalb County! The $35,500 bonus pool (and growing!) will be awarded to all participating nonprofits based on the percentage of the overall total they raise on May 4. For example: If a nonprofit raises 2% of our giving day total, they will receive 2% of the bonus pool.

Q. Who will receive my contact information?

The organization(s) you choose to support will have access to your name and email address. This information is used solely to send thank you messages, provide the option to receive future notifications, and to notify you of future activities.

You have the option to make your donation anonymous. Anonymous donations will be displayed as "Anonymous" on the organization's page. Organizations will still have access to your name and email address.

Q. Do I need to create an account with GiveGab?

No, you do not need to create an account to make a donation. The benefits of creating an account include having your tax receipts collected in one location, being able to track your donations, an ability to follow the charities you support, and the option to engage in future volunteering and donations with your favorite nonprofits. Your tax receipt is emailed immediately upon processing your donation. To claim a donation as a deduction on U.S. taxes, you should retain the donation receipt as an official record.


Q. What if my preferred organization is not listed?

You can directly contact the organization to make sure they are aware of Give DeKalb County or you can send an email to dcnp@dekalbccf.org to request that we contact them. Please note, organizations must be 501(c)3 nonprofits serving DeKalb County and 2017 members of the DeKalb County Nonprofit Partnership to participate.


Q. What portion of a donation made on GiveGab is tax deductible?

GiveGab offers the option for donors to increase the amount they give in order to “cover the fees” associated with their gift. Even when a donor decides to cover the fees, the entire amount is still tax-deductible. Donors will see the total amount they give to each organization reflected in their tax-deductible donation letter. The tax-deductible amount in the letter will include any additional contribution they have made to cover the fees.


Q. If I have questions, who can I contact?

Please reach out to the GiveGab Customer Success team at support@givegab.com or through the chat bubble in the bottom right hand corner of the Give DeKalb County website and they will be able to assist you with almost anything you might need, or get you in touch with the right person!


Nonprofit FAQ


Q. If I have questions, who can I contact?

Please reach out to the GiveGab Customer Success team at support@givegab.com or through the chat bubble in the bottom right hand corner of the Give DeKalb County website and they will be able to assist you with almost anything you might need, or get you in touch with the right person!


Q. What is Give DeKalb County?

Give DeKalb County is a 24-hour, online giving day supporting local nonprofits and growing philanthropy in DeKalb County, IL.


Q. When is Give DeKalb County?

Give DeKalb County is on May 4, 2017 from 12:01 a.m. to 11:59 p.m. CST.


Q. Is my organization eligible to participate?

Nonprofits serving DeKalb County that are recognized by the IRS as 501(c)3 organizations and are 2017 DeKalb County Nonprofit Partnership (DCNP) members are eligible to participate in Give DeKalb County. Note, participating nonprofits must be a 2017 DCNP member by March 1, 2017. To become a member of the DCNP, please click here.


Q. How much does it cost to participate?

A fee is charged to participate. This participation fee is based on the organization’s operating budget and is withheld from the final donation check so there is no need to pay it upfront. There is no additional cost to have and maintain a profile on the GiveGab platform year round. View participation fee amounts here.


Q. How much of the donation will go to our organization?

GiveGab retains a 2% campaign management fee from all donations, capped at $20 per donation. Credit card processing fees are an additional 2.2% + $0.30 for standard credit cards and 3.5% + $0.30 for AMEX. 100% of all donations are tax-deductible for the donor. All donations will be officially receipted for tax purposes by GiveGab.


Q. What is the deadline to ensure my participation in Give DeKalb County?

The deadline to register and have guaranteed inclusion in Give DeKalb County is April 7, 2017. Note, nonprofits must be a 2017 DCNP member by March 1, 2017 to participate. Your profile on GiveGab is available 365 days a year for fundraising and volunteer management.


Q. Can more than one person claim admin access on our organization’s page?

Yes, pending approval from existing administrators. All administrators will need to create profiles on GiveGab. Every person who has administrative access will receive emails about updates to their page.


Q. How does my organization know who has donated and how much? Can I download a donor report?

All organizations that participate in Give DeKalb County will be able to access and download a .CSV file of their donations via their administrative dashboard on GiveGab


Q. When will we receive the donated funds?

Organizations will receive a check for the total amount raised, less the participation fee, at the DeKalb County Community Foundation within 60 days of Give DeKalb County.


Q. Who issues the tax-deductible donation letter to donors?

All donations will be officially receipted by GiveGab automatically after the donation is processed. Since donations made during Give DeKalb County flow through the DeKalb County Community Foundation, any donation made will appear as a donation to the Community Foundation. These funds will then be distributed to the intended organizations.


Q. How does the bonus pool work?

The bonus pool will be awarded to all participating nonprofits based on the percentage of the overall total they raise on May 4. For example: If a nonprofit raises 2% of our giving day total, they will receive 2% of the bonus pool.


Q. What is GiveGab?

GiveGab is an online giving platform that helps nonprofits raise money, engage donors, and manage volunteers quickly and efficiently. GiveGab is the platform that will process all online donations during Give DeKalb County.


Q. What portion of a donation made on GiveGab is tax deductible?

GiveGab offers the option for donors to increase the amount they give in order to “cover the fees” associated with their gift. Even when a donor decides to cover the fees, the entire amount is still tax-deductible. Donors will see the total amount they give to each organization reflected in their tax-deductible donation letter. The tax-deductible amount in the letter will include any additional contribution they have made to cover the fees.